We want to set accurate processing and delivery expectations for you, the customer. We process orders Monday through Friday 7:30am to 2:30pm central standard time. You can expect your order to be processed within 3-5 business days, unless we are currently on a backorder. Orders placed after 2:00pm central standard time will not be processed until the next business day. Please note that we do not process orders on weekends and major U.S. holidays. After an order is completely processed it will ship out via FedEx on 2 day delivery. Overnight and Saturday deliveries are an extra charge and must be specifically requested. On the day your package is shipped out, you will get an e-mail confirmation from FedEx that will give you the tracking number and date of delivery. !!!!!! IMPORTANT NOTICE-FedEx will not deliver to a P.O. Box !!!!!!
Due to import issues with Brazilian Customs, no orders will be shipped by ActiGraph directly to Brazil. If you are a customer located in Brazil, please contact the ActiGraph sales department at telephone number 1-877-497-6996 to arrange for a freight forwarder to handle delivery of your order. Orders going to Brazil cannot and will not be processed online through the ActiGraph web-store.
Orders will be processed the same way as the above Domestic Shipping procedures. International customers can expect receipt of the FedEx shipment within 3-5 business days, unless we are currently on a backorder, upon shipping the package from the U.S. For International orders, any taxes or duties assessed by customs will be the responsibility of the recipient. If an order is refused and/or sent back for any reason, the customer is responsible for return shipping charges. International orders must be cleared through customs and this process has been shown to possibly delay the arrival of the shipment by a few days. International customers will also receive an e-mail confirmation from FedEx the day the package ships out detailing the expected date of delivery and the tracking number.
Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from ActiGraph nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase. ActiGraph will not declare a value lower than the actual charge for the merchandise to avoid these fees. If a parcel is returned due to non-payment of duties/taxes, the customer will be billed for any and all additional shipping charges.
Tracking a Package
You can track your package two ways. You can use the Federal Express (FedEx) website, or by calling their toll free number 1-800-463-3339.
All sales are final.
Units being replaced under a warranty condition will not be shipped to the customer until the failed units have been received and verified to be warranty failures. The customer may opt to immediately have a replacement unit shipped to them prior to ActiGraph receiving their failed unit. In this case, ActiGraph will obtain a valid credit card from the customer to secure the return of the failed unit(s). If the failed unit(s) has not been returned within ten business days of the customer receiving the new unit(s) the credit card will be charged the single unit rate.
All ActiGraph hardware products are covered by a limited warranty which shall provide coverage for a period of one year from the date of original purchase against defects in manufacturing including faulty electronics and/or damages to the mechanical structure not inflicted by the customer. Returned products shown to be damaged by the customer will not be replaced but rather returned in their current condition. If repair is not possible, ActiGraph will replace the faulty item with a new, used, or factory refurbished functionally equivalent device. It is possible that due to device obsolescence or natural product evolution that the customer may receive a slightly different model than the one returned. NOTE: ActiGraph recognizes the importance and urgency of our customer’s work and as a result we strive to complete warranty repair as quickly as possible. Customers can expect a typical turn around time of ten business days.
The customer will be responsible for shipping fees incurred for transport of the device to ActiGraph’s facility. During the twelve (12) months of the warranty period ActiGraph will cover the return shipping costs, using standard shipment methods. A shipping and handling fee will be assessed if the repairs occur after twelve (12) months from the original purchase date. For Federal Express domestic shipping we will apply a $25 fee and international we will apply a $75 fee. If you need to request an RMA, please go to the RMA Section on the ActiGraph Support Site.